This Privacy Policy explains how www.phdream collects, uses, stores, and protects your personal data in accordance with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012 — and applicable PAGCOR data governance requirements.
Your Privacy Matters: www.phdream processes your personal data as a Personal Information Controller under the Philippine Data Privacy Act (RA 10173). By using the www.phdream platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision, you must discontinue use of the platform.
www.phdream ("Company", "we", "us", "our"), operator of the online gaming platform accessible at wwwphdream.net, is committed to safeguarding the privacy and personal data of all users ("you", "Player", "Data Subject") who access or use the www.phdream platform. This Privacy Policy describes our data processing practices, your rights as a Data Subject under Philippine law, and the technical and organisational measures we employ to protect your information.
This Policy is issued pursuant to Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, the issuances of the National Privacy Commission (NPC) of the Philippines, and applicable PAGCOR data governance requirements for licensed online gaming operators. This Privacy Policy forms an integral part of the www.phdream Terms and Conditions.
When you create a www.phdream account, we collect: full legal name, date of birth, nationality, Philippine residential address, mobile number (Globe, Smart, or DITO), email address, and username. For KYC verification required under PAGCOR's AML compliance framework, we additionally collect: government-issued photo identification (Philippine passport, SSS/UMID card, driver's licence, or PhilSys national ID), selfie images for identity matching, and proof of address documentation where applicable.
To process deposits and withdrawals through GCash, PayMaya, BPI, BDO, and Metrobank, www.phdream collects: payment method identifiers (e.g., GCash mobile number, bank account number), transaction amounts, timestamps, and payment reference numbers. Full payment card numbers are never stored on www.phdream servers — card processing is handled by PCI-DSS-compliant payment processors.
www.phdream records your gameplay history, including games played, bet amounts, win/loss outcomes, session durations, and bonus participation. This data is used for account management, responsible gaming monitoring, dispute resolution, and PAGCOR regulatory reporting obligations.
When you access www.phdream, we automatically collect: IP address, device type and operating system, browser type and version, unique device identifiers, approximate geolocation (country and region level), and session logs including login times and platform navigation patterns.
Records of communications between you and www.phdream customer support — including live chat transcripts, email correspondence, and support ticket histories — are retained for quality assurance, training, and dispute resolution purposes.
www.phdream processes your personal data on the following legal bases as established under the Philippine Data Privacy Act:
www.phdream uses your personal data for the following purposes:
www.phdream shares personal data with carefully selected third-party processors who assist in platform operations, including: KYC verification providers, payment processors (GCash, PayMaya, and banking partners), cloud infrastructure providers, game software providers, customer support platform vendors, and fraud detection services. All processors are contractually bound to handle your data in accordance with applicable privacy standards and are prohibited from using your data for their own independent purposes.
www.phdream discloses personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where required by law, court order, or lawful regulatory demand. We will notify you of such disclosures where legally permitted to do so.
www.phdream does not sell, rent, or otherwise commercially exploit your personal data to any third party. Advertising partners, if any, receive only aggregated, non-identifiable analytics data.
www.phdream uses cookies and similar tracking technologies to operate the platform, authenticate sessions, remember preferences, and analyse usage patterns. The types of cookies used include:
You may configure cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using www.phdream's core gaming services.
www.phdream retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods mandated by Philippine law and PAGCOR regulations:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with www.phdream's data disposal procedures.
www.phdream implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:
Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your www.phdream login credentials and promptly reporting any suspected unauthorised access.
Under the Philippine Data Privacy Act (RA 10173), you have the following rights in relation to your personal data held by www.phdream:
To exercise any of these rights, please contact the www.phdream Data Protection Officer (DPO) at the contact details provided in Section 13. www.phdream will respond to verified data subject requests within 15 business days.
www.phdream is strictly prohibited to individuals under 21 years of age. We do not knowingly collect personal data from persons under 21. If we become aware that personal data of an underage individual has been collected, we will immediately delete such data and close the associated account.
Parents and guardians who believe their child under 21 has accessed or registered on www.phdream should contact us immediately at the details in Section 13 so that the account may be closed and data deleted without delay.
To deliver its services, www.phdream may transfer personal data to third-party service providers located outside the Philippines, including cloud infrastructure providers and game software partners. Where such transfers occur, www.phdream ensures that appropriate safeguards are in place as required by the Data Privacy Act and NPC guidelines, including contractual data processing agreements that impose equivalent data protection obligations on the receiving party. www.phdream does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without such contractual safeguards in place.
www.phdream reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or in-platform notification prior to the effective date. The updated Policy will be published on this page with a revised "Last Updated" date. Your continued use of the www.phdream platform after the effective date of any revision constitutes your acceptance of the updated Policy.
For privacy-related inquiries, data subject rights requests, or to report a privacy concern, please contact the www.phdream Data Protection Officer:
If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the competent supervisory authority for data protection matters in the country.
Six concrete commitments that define how we handle your personal data
www.phdream processes personal data in full compliance with the Philippine Data Privacy Act and is registered with the National Privacy Commission as required by law. Your rights as a Filipino data subject are fully recognised and enforceable.
Every piece of data exchanged between your device and www.phdream is protected by the same encryption standard used by Philippine banks. Your login credentials, financial details, and personal information travel over encrypted channels at all times.
www.phdream does not sell, rent, or barter your personal information to any third party for commercial purposes. Your data is used exclusively for operating your account, processing payments, and meeting PAGCOR regulatory obligations.
You can access, correct, delete, or port your personal data held by www.phdream. Data subject rights requests are acknowledged within 15 business days. Contact our DPO team any time via live chat or email.
www.phdream has appointed a Data Protection Officer (DPO) responsible for overseeing all data privacy compliance activities, responding to NPC inquiries, and handling your data subject rights requests.
In the unlikely event of a personal data breach, www.phdream follows NPC-mandated breach notification procedures — affected players and the NPC are notified within required timeframes. We do not conceal security incidents that affect your data.
Your privacy is protected by Philippine law and www.phdream's own data security standards. Sign in to your account and enjoy a safe, regulated gaming experience — from Manila to Mindanao.
Go to www.phdream LoginGambling involves risk. Play responsibly. Must be 21 or older. www.phdream is operated under PAGCOR license.